IVA Sales Advisor - Sale
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Location:
Sale
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Salary:
£20,000 + OTE £30,000
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Contract Type:
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Start Date:
ASAP
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To conduct financial reviews over the telephone assessing whether the best advice of the client is to enter into an IVA.
· Handling inbound and outbound calls to new and existing clients from a variety of lead sources
· To clarify details from the client regarding their current financial circumstances including credit commitments, income and expenditure· Evaluating the clients’ circumstances and then advising them on the best solution to meet their needs based on the information taken
· To explain the features and benefits of an IVA to the client ensuring they fully understand the process
· To follow up with and respond to any queries once the client has received their Fact Finder pack and ensure this is returned
· To collect a ‘Fact Finding’ fee from the client after selling the benefits of an IVA to them
· To deal with our customers in a friendly and professional manner and in line with the Company's standards and procedures and statutory regulations
· Adding client data to the client database and updating as necessary
· Ad hoc duties and projects as required
· Comply with the Data Protection Act at all times ensuring our clients data remains safe
· Experience of working in IVA Sales environment desirable· Computer literate with a thorough knowledge of Microsoft Office (Word/Excel/Outlook)
· Experience of working on a Dialler desirable
· Excellent organisational and administration skills· Strong time management skills
· Used to working to targets in a pressured environment
· Ability to work well as an individual and as a member of a team
· Knowledge of the debt management industry
· Knowledge of current Insolvency legislation
· Good communication skills both written and verbal
· Good attention to detail and high degree of accuracy in data input and processing
· An excellent timekeeper with a flexible approach to meeting the needs of our customers
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